This week’s 45 · Monday 21 September

Cut friction, not people

Efficiency that starts with a headcount slide is usually a manager who has not walked the work. Cut the friction first: the double capture, the approval that adds no judgement, the meeting that exists because the file is a mess. People come last, and only if the work is actually gone.

1. 1Walk the work before you open the spreadsheet8 min
2. 2Friction has a few native forms9 min
3. 3Approvals that add no judgement8 min
4. 4Do not confuse utilisation with value8 min
5. 5People last — and only if the work is gone9 min